Ace Rent a Car Reviews

Ace Rent a Car has an overall rating of 4.7 based on 24 reviews. Customer feedback on Ace Rent a Car is mixed: Ace Rent a Car reviewers highlight positive aspects like affordable rental rates, wide selection of vehicles, friendly customer service and easy booking process, which strongly appeal to budget-conscious travelers and families seeking convenient car rental options. However, Ace Rent a Car is often criticized for its limited availability in some locations, additional fees not clearly disclosed, long wait times for pickup and drop-off procedures.

4.7/5.0

24 reviews

5 Stars

16

4 Stars

5

3 Stars

1

2 Stars

0

1 Star

0

All Ace Rent a Car Reviews (24)
hello_kelly259
May 26, 2026
"The staff were professional and actually helped..."
The staff were professional and actually helped me without making it a whole stupid ordeal. Smooth experience overall
MaribelHolmes_60
May 25, 2026
"Car was in really good shape"
I rented from acerentacar.com and the car was kinda surprisingly clean, inside and out. No weird smells, the tires looked good, and everything worked fine for the whole trip. There were a few tiny marks on the outside, but nothing major at all. Pickup was easy too. Overall, I was happy with the condition of the vehicle
grace_Keister72
May 23, 2026
"The car was really clean overall, and I..."
The car was really clean overall, and I just had a good feeling about the rental. There were a few tiny crumbs here and there, but nothing that really bothered me.
JONES
May 13, 2026
"My reservation was good to go"
Everything matched my booking when I showed up, so that was dope. No weird surprises or last-minute hassle.
hello_christina142
May 09, 2026
"I booked a rental through acerentacar.com..."
I booked a rental through acerentacar.com last month, the final charge was basically the same as what I saw during booking. The taxes and fees were laid out clearly, and I didn’t get surprised with any random extra charges after I dropped the car off.

I’m giving it 4 stars because the deposit hold did take a few days to fall off my card, which was a little annoying. Still, the amount was correct, and overall the experience felt straightforward and fair...
john1975
May 03, 2026
"Got a quick reply when I reached out"
I contacted support with a question and they got back to me fast. The answer was a little brief at first, but it still helped me move forward, so I can’t really complain
hello_esther435
April 25, 2026
"Canceling was way easier than I expected"
I had to cancel my booking with Ace Rent A Car, i was kind of dreading it. I figured it might turn into one of those frustrating, stressful processes, but it was actually really smooth. I found the cancel option quickly, and the confirmation email came through not long after.
There was no annoying back and forth, no long wait, and no confusion that left me feeling stuck. The refund info was clear enough too, which was such a relief. When plans change, the last thing you want is extra stress, so I really appreciated how simple they made it
hello_judith387
April 03, 2026
"The toll charges were easy to..."
The toll charges were easy to understand and seemed fair to me. I didn’t notice any random extra fees or surprise add-ons, which I really appreciate
william_Krause75
April 01, 2026
"I’d heard this place was easy..."
I’d heard this place was easy to deal with, so I was already hoping it would be a smooth experience, and it kind of confirmed what I thought. They had cars ready when I needed one, and there wasn’t any hassle or back-and-forth. Just a simple, straightforward process...
AnnWagner_27
March 21, 2026
"Super quick drop-off"
I dropped the car off in about 5 minutes, which was great. No waiting around, the staff checked everything quickly, and I was on my way before I knew it.
James-barcenas
March 12, 2026
"Easy rental and everything went smoothly"
I rented a car for a quick trip and overall it was straightforward. The pickup didn’t take too long, the car was clean enough, and I didn’t have any issues while driving it. I also liked that the fuel situation was simple, I got it with a full tank, brought it back full, and there weren’t any random charges afterward. that made the whole experience feel fair.
KathleenLira
March 03, 2026
"Super quick pickup and no hassle"
I was really happy with how fast everything went. I think I only waited about 5 minutes before my pickup was ready, which made the whole experience super easy and convenient.
DAVIS
February 26, 2026
"Mileage details took too much effort to figure out"
Booking was fine overall, but I was already kind of tired of having to dig through the details just to understand the mileage policy. It wasn’t super clear what was included and what might end up costing extra, and I didn’t really feel like going in circles trying to confirm it. Pickup went smoothly and the car was decent, so it wasn’t a big issue in the end. I just wish the mileage info had been more obvious before checkout
Lydia_gaytan87
February 25, 2026
"No pressure on insurance stuff"
They brought up the insurance one time, I think just as part of the usual process, and that was it. No weird pressure or anything, which I appreciated.
hello_david522
February 21, 2026
"I was kinda expecting some extra charge..."
I was kinda expecting some extra charge to pop up at pickup, because that happens a lot with stuff like this. But nope, the price was the same as what I was shown before. No weird hidden fees or random add-ons. Happy with it overall
alba_Wedekind96
February 21, 2026
"Smooth shuttle pickup"
I’ve rented cars a few times before where the shuttle situation was a pain, so I was happy this one was easy. I called and the shuttle showed up quickly. The driver was friendly and even helped with my bags, and we got to the rental office without any hassle.
Catherine_staub80
February 08, 2026
"Refund was quick, even if canceling was annoying"
I had to cancel my booking, which was annoying and I hate having to deal with cancellations in general. It’s always a bit of a hassle, always feels like one more thing to chase up, but the refund actually came through faster than I expected. No drama with the money coming back, which was a relief. Still annoying that I had to cancel in the first place, but at least the refund part was quick.
sonja1997
January 05, 2026
"Roadside help showed up fast"
I got roadside help way quicker than I expected, and it was super easy. No stress, no hassle, just got taken care of
ElliottCarter_43
December 31, 2025
"First impression: great price for the car"
My first thought when I saw it was that the price was really good, that ended up being the main reason I went for it. It was cheap, but everything worked out fine and I’m happy with it.
MichaelMeighan
December 16, 2025
"Deposit was way less stressful than I expected"
I was a little nervous about the deposit before renting, since I’ve heard plenty of people complain about holds and surprise charges with other rental places. But at Ace Rent A Car, it was straightforward, and the person at the desk explained it in a way that actually made sense.
After I brought the car back, the hold came off in a normal amount of time and nothing random showed up on my card. Compared to the usual rental car stories you hear, this was refreshingly uneventful, which is exactly what I was hoping for

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